Terms & Conditions

Terms, Conditions & Booking Policies
The following terms and conditions of Resorts at HBSME, DBA St Mary Lodge & Resort (hereinafter referred to as "we", "our" or "us") apply to your reservations and by making your reservations using our on-line reservation system you understand, acknowledge and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive and e-mail confirmation. Note: Children are considered 17 years of age and younger.

Deposit - All reservations require payment of the first night rate + tax, as a deposit. Some packages and special events require full payment at the time you make your reservations. Daily rates do not include applicable state and county taxes for charges for any other services.

Cancellations and Changes - Requests for cancellation or changes may be made by calling our Central Reservation Office at 888-778-6279.  All individual guest rooms (*excluding Guest House, Sun Cabin and Pinnacle Cottages) must be canceled 7 days or more prior to arrival to receive a full refund.  Cancellation within the 7-day period will result in forfeiture of your deposit.  All reductions to a guest’s length of stay for accommodations (*excluding Guest House, Sun Cabin and Pinnacle Cottages) must be received 48 hours or more prior to arrival.  If a reduction in room nights is made within 48 hours of arrival the guest will be required to pay for the original length of stay. * For Guest House, Sun Cabin and Pinnacle Cottages cancellation must be received 30 days prior to arrival to receive a full refund.  Cancellation within the 30-day period will result in a forfeiture of your deposit.  All changes or reduction in a guest length of stay for Guest House, Sun Cabin and Pinnacle Cottages must be received 7 days prior to arrival. If a reduction in room nights is made within 7 days of arrival the guest will be required to pay for the original length of stay.  No shows will be charged the contracted nightly rate including taxes for each night the reserved room is not occupied by the individual, up to and including the entire length of stay.  Early departures and/or late arrivals will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay. We strictly enforce our cancellation/change policy and do not allow any exceptions.

Special Requests - Special requests, when allowed in our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request.

Third Party Reservations/Credit Card User - If you are making reservations on behalf of another person ("credit card holder"), you make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder's credit card and agree to our terms and conditions on the credit card holder's behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder's reservations

Group reservation Policies
If you would like to book a group reservation you can call 888-778-6279. If you already have a group reservation, please refer to "Rooms Cancellation Policy" or the "Attrition" section of your contract.